FAQs

Frequently Asked Questions

Shipping & Delivery:     

  • Current processing time is 1-2 weeks, combined with your personal, location-based shipping time. Made-to-order and preorder items may take longer depending on an item's production time. 
  • Please double-check your shipping address at checkout. We're not responsible for orders lost or delayed due to an incorrect address you provided, and re-shipping a returned package is at the customer's cost. 

Outdoor use and temperature: 

  • Almost all items in store are printed with PLA or PLA+ so it is not recommended for extended use outdoors in direct sunlight or high temperatures. PLA warping point is 60°C (140°F).  

  • Please retrieve your delivered package as soon as you can, if you know that it will be sitting in hot temperatures for an extended amount of time.   

Lost or Damaged in Transit: 

Once an order ships, it's in the carrier's hands. If tracking shows delivered but you don't have it, or your item arrives damaged, contact us within [48 HOURS] of delivery with photos and we'll help resolve it (see Returns & Refunds).

Are you currently open for commissions? 

  • We are currently soft-opened for commissions/taking batch orders:  Email us for inquiries.